Latest Posts

View all

  • MAC vs. Mac

    Sometimes people refer to a Macintosh computer as a MAC – in all caps. This is wrong. Further, it is a sign to Mac users that you don’t really get Macs. I’ve heard the argument that MAC is the correct…

  • Root Cause Analysis reports

    So, you’ve investigated a problem, asking why and how. Now you’ve got to write up a root cause analysis report. And that’s where the art comes in. A good RCA is one that can, ideally, be used to make changes…

  • Root Cause Analysis: Don’t just ask “Why?” — also ask “How?”

    One classic tactic in conducting root cause analysis is to ask “why” something occurred. This is a useful approach! But “why?” is not the only question you should be concerned with. And focusing too much on “why”—especially if it passes…

  • Root Cause Analysis: Asking Five Why’s

    There’s a technique used in Root Cause Analysis called “5 Why’s.” The idea is, you define the problem, and ask why that problem occurred. Get the answer to that question. Then ask why THAT happened. And repeat, until you’ve gone…